CU*BASE Reference

This section lists topical reference booklets, each covering a specific area of the CU*BASE system. In addition to the information that’s in our online help, these documents are another great way to get up to speed on a new CU*BASE tool or application. Can’t find what you are looking for? Check out these other related locations:
Jump To:
ABCDEFGHIJKLMNOPQRSTUVWXYZ
Letter Updated Title Publication Date
AA2A Features Overview Brochure01/26/2021
AAIRES File Request & Authorization Form
Use this if you want help creating your AIRES files and sending them to your CEO or examiner.
10/18/2019
AAIRES and CU*BASE10/18/2019
AALM Downloads08/31/2020
AATM Surcharge and Service Charge Rebates07/10/2020
AUpdatedATM/Debit User Guide10/01/2021
AAbnormal Activity Monitoring04/07/2021
AAccount-to-Account (A2A) Transfers User Guide01/26/2021
AAccrual Verification Handbook03/17/2017
AAdjusting for 90 Day Delinquency03/17/2017
AAllied IQQ Integration Reference Guide04/24/2020
AArchview Help01/24/2020
AAsset Verification Service Agreement - Wisconsin03/17/2017
AAssociated Applications03/01/2019
AAsterisk Intelligence: Data Warehouses03/29/2019
AAudit Tracker03/17/2017
AAuditing Employee Access to CU*BASE Tools / Data Center Employee Security03/17/2017
AUpdatedAutomated Deposit Holds
Looking for "Electronic Deposit Holds"? This is the booklet you want!
10/01/2021
AAutomated Funds Transfer/Check Funds Transfer08/06/2018
AUpdatedAutomated Non-Returns10/06/2021
AAutomated Reports and Queries05/21/2021
AAvailable ACH Transaction Options with CU*Answers02/12/2021
AConfiguring Tools for Accounts Payable11/06/2020
APosting and Settling Prior Date ACH Transactions03/29/2021
AUsing the Answer Book03/17/2017
BBalancing Act of Managing Your Cash Inventory03/17/2017
BBalancing Made Easy10/19/2018
BUpdatedBank Secrecy Act (BSA) Monitoring Tools10/06/2021
BBankruptcy Tools02/15/2019
BBudgeting with CU*BASE05/28/2019
BBump Rate Certificates03/17/2017
BNew Branch Form02/20/2018
BOnline Ballots12/17/2019
BUsing the Member Branch Reassignment Tool01/22/2019
C5300 Call Report Brochure03/17/2017
C5300 Call Report Upload Steps10/09/2020
C5300 Call Report and CU*BASE Tools07/01/2021
CCASS Certification Procedures10/18/2019
CCD Secured Loans07/29/2021
CUpdatedCLR Path Decision Advisor10/01/2021
CCOOP Shared Branching at the Teller Line06/25/2018
CCPI Force-Placed Insurance07/10/2020
CCTR Automated Uploads to FINCEN01/18/2018
CCU*BASE Calculations for Insurance and Debt Protection03/17/2017
CCU*BASE Customer Master Database Information (for Online Clients)04/09/2018
CCU*BASE and Compromised Cards07/14/2020
CCU*CD User Guide: Viewing Reports and Statements on CD-ROM03/17/2017
CCU*SPY E-Statements and Online Reports03/17/2017
CCU*TALK Audio Response: Introductory/Startup Guide07/27/2020
CCU*TALK Change Request: Configuration03/17/2017
CCU*TALK Change Request: Rate Messages03/17/2017
CCU*TALK and It's Me 247 New Client Setup Form07/23/2021
CCUNA Protection Advisor Integration 08/08/2019
CCard Activity Rebates (CAR)07/13/2018
CCard Controls User Guide08/22/2018
CUpdatedCertificate Forms10/06/2021
CCertificate Variable Rates03/17/2017
CCharge Off Savings/Checking Accounts03/18/2019
CCheck Ordering10/18/2019
CClub Account Processing07/28/2020
CCollateral: Tools for Tracking Property Securing Loans10/19/2018
CCommunication with Members01/14/2020
CConcentration Risk Analysis12/07/2017
CConfiguring Tools for Accounts Payable11/06/2020
CConfiguring Tools for Collections08/14/2020
CConverting Checking Accounts11/24/2020
CConverting Your Back Office03/17/2017
CCredit Card Promotions Guide05/21/2021
CCredit Cards: Configuration Guide03/17/2017
CUpdatedCredit Cards: User Guide10/01/2021
CCredit Scores in Online Banking 11/23/2018
CCross-Selling and Next Suggested Product12/07/2017
CHow Check Holds Work11/26/2019
CHow to Tracker from Cross Sales03/17/2017
COnline Credit Bureau Access and 247 Lender (2): Configuring 247 Lender and the Approval Matrix11/06/2020
COnline Credit Bureau Access and 247 Lender (3): User Guide11/10/2020
COnline Credit Bureau Access and 247 Lender (4): Understanding the Portfolio Defense SAVANT Credit Scoring Model03/17/2017
COnline Credit Bureau Access and FUEL (1) Introductory and Startup Guide (247 Lender) 11/06/2020
COnline Credit Bureau Access and FUEL (1) Introductory and Startup Guide (FUEL)11/06/2020
COnline Credit Bureau Access and FUEL (2) Configuring FUEL and the Approval Matrix11/06/2020
COnline Credit Bureau Access and FUEL (3) User Guide 11/10/2020
COnline Credit Bureau Access: 247 Lender Setup Form03/17/2017
COnline Credit Bureau Access: Setup Form11/15/2017
CPrincipal Distribution Certificates03/17/2017
DUpdatedATM/Debit User Guide10/01/2021
DAsterisk Intelligence: Data Warehouses03/29/2019
DUpdatedAutomated Deposit Holds
Looking for "Electronic Deposit Holds"? This is the booklet you want!
10/01/2021
DCU*BASE Leadership Dashboards10/19/2018
DCU*BASE Management Dashboards03/17/2017
DData Archival Options Form03/17/2017
DDebit Card Round Up02/08/2021
DDefense DB: Database Encryption for Self-Processors
Introductory flyer, for our Self Processing Credit Union Partners
02/27/2009
DDefense MD: Encrypted Tape Backups for Self Processors
User Guide
03/17/2017
DDefense MD: Encrypted Tape Backups for Self-Processors
Introductory flyer, for our Self Processing Credit Union Partners
07/31/2007
DDividend Donations: Starting a Program for Your Members03/17/2017
DDocumentation: Visit Tricks of the Trade
DDormancy and Escheat Monitoring10/18/2019
DDownloading Financial Statements to Excel01/17/2020
DImporting Transaction Files and Posting Them Via Direct Mail06/21/2019
DMember Service Denial Notices03/17/2017
DMy Favorite Dashboards and Reports and CU*SPY Daily Reports
DSelf-directed Data Floods 10/18/2019
EE-Alerts10/18/2019
EEffective Dating for Member Transactions03/01/2019
EEmployee Security Audit03/12/2021
EUpdatedEscrow Processing with CU*BASE10/01/2021
EGetting Started with E-Statements11/15/2017
EWrong Email Addresses - Automated Management of Wrong Email Addresses03/17/2017
Ee-Documents: Electronic Documents Strategies and Solutions
Ee-Documents: Electronic Photo ID Capture User Guide03/17/2017
Ee-Documents: Electronic Receipts User Guide03/17/2017
Ee-Documents: Quick Reference Guide03/17/2017
FCU*BASE and the FFIEC Supplement08/06/2018
FFIDM Configuration Files for Self-Processors
These are files within a Zip archive
11/08/2019
FFee Options with CU*BASE03/17/2017
FFile Transfers: Downloading Data from iSeries to PC07/15/2020
FFinancial Institutions Data Match (FIDM) Act: Compliance for CU*BASE Credit Unions08/24/2020
FFlex Loans07/16/2020
FUpdatedFraud Block Lists - Supplemental Guide10/06/2021
FFrost VisualGAP Integration 08/08/2019
FHow to Work with Member Follow-ups05/19/2017
FMember Self Service Fees03/17/2017
FRunning a FinCEN 314(a) Scan Against Your CU*BASE Database05/21/2019
FSelf-directed Data Floods 10/18/2019
GGender Generator Brochure03/17/2017
GGeneral Ledger Balancing Tools03/17/2017
GHow to Install CU*BASE GOLD03/17/2017
GImporting Transaction Files to the General Ledger06/21/2019
HHealth Savings Accounts (HSAs)10/18/2019
HHousehold & Member Statistics12/07/2017
HHow File Uploads Work01/18/2021
IBizLink247 Business Online Banking Guide02/12/2021
IBizLink247 User Permissions Form02/12/2021
ICU*Answers Item Processing Manual03/17/2017
ICU*TALK and It's Me 247 New Client Setup Form07/23/2021
II-Plan
A Comprehensive Support Plan for our Self Processing Credit Union Partners
03/30/2007
IIRA Processing01/14/2020
IImporting a List of Prospective Member Names into the CU*BASE Pending Membership Applications Database06/21/2019
IIndirect Lending: Ready to Book
Ready to Book LOS Integration: Third-party Loan Origination
02/25/2019
IIndirect Lending: Ready to Look 11/06/2020
IInstant Card Issue03/17/2017
IIntegration Manager User Guide08/04/2020
IIt's Me 247 Bill Pay (Fiserv Builder) Product Overview and User Guide11/10/2020
IIt's Me 247 Bill Pay (Payveris) Product Overview and User Guide08/24/2020
IIt's Me 247 Bill Pay (iPay) Product Overview and User Guide11/10/2020
IIt's Me 247 Bill Pay Feature Comparison03/17/2017
IIt's Me 247 Bill Pay powered by iPay Brochure03/17/2017
IUpdatedIt's Me 247 Configuration Change Request Form10/04/2021
IIt's Me 247 P2P User Guide 11/10/2020
IMortgage Products: Interest Payment Only Loans03/17/2017
KKnowing Your Members: CU*BASE Relationship Management Tools02/08/2021
LBig-Picture Planning for Your Loan Configurations10/02/2017
LConfiguring Tools for Your Loan Team03/29/2021
LLaser Printing with CU*BASE08/13/2020
LLease Loan Tools03/17/2017
LLeaving Special Messages for Online Banking and Audio Response09/07/2021
LLoan Interest Calculation: "360/365 Daily Interest"03/17/2017
LLoan Participation Settlement Procedures05/20/2019
LLoan Statement Notices12/19/2019
LUpdatedOpenLending Loans10/01/2021
MCU*BASE Management Dashboards03/17/2017
MMACO: Multi-Authentication Convenience Options 08/06/2018
MMAP: Applying for a Membership Online08/10/2017
MMLA Workflow and Procedures03/17/2017
MMOP: Demystifying Compliance and Risk Management06/30/2021
MMOP: Opening a Membership Online06/30/2021
MMarketing Campaigns with Member Connect10/19/2018
MMarketing Clubs: Configuration, Benefits and Enrollment07/28/2020
MMember Demographics12/07/2017
MMicrofiche Statement Copy Request03/17/2017
MMiscellaneous Advances03/17/2017
MMiscellaneous Member Account Forms11/06/2020
MMobile App Banking with Remote Deposit Capture (RDC)10/27/2020
MMobile App Card Controls 11/22/2019
MUpdatedMobile Text Banking10/01/2021
MMobile Web Banking06/30/2021
MMonth-End Processing Verifications10/10/2019
MMortgage Products: 360-Day Interest Calculation03/17/2021
MMortgage Products: Data Capture for Mortgage Closing Forms03/17/2017
MMortgage Products: Interest Payment Only Loans03/17/2017
MMy Favorite CU*BASE Daily Reports
Interested in more reports? Check out the Special Interest Documentation page!
10/18/2019
MView Web Services Mobile Web Banking Information
Refer to Web Services Announcement and Flyer (For Members)
NImplementing Your Credit Union's Name Change11/12/2020
NMember Notices: Configuring and Printing CU-Defined Notices and e-Notices05/21/2021
NNCUA Share Insurance04/23/2020
NNetwork Community Controls01/15/2020
NNetworking Credit Unions for Growth
A discussion of CU*BASE Multi-Corporate Processing and Other CU Networking Options
02/14/2014
NNon-Member Teller Services05/12/2021
O1Click Offers05/24/2021
ODownloading OFAC File Lists for the CU*BASE Data Match System08/07/2019
OOFAC Configuration Files for Self-Processors
These are files within a .zip archive.
08/07/2019
OUpdatedOpenLending Loans10/01/2021
OOpt In/Opt Out (Reg E) - Managing Your Offering08/08/2019
OOutstanding Loan Recap - Managing your Concentration Risk03/17/2017
OStatement Onsert Brochure03/17/2017
OTracking "Off Trial Balance" (OTB) Products with CU*BASE11/12/2020
OUsing the CU*BASE Data Match System for OFAC Compliance07/10/2020
OView Online Banking Documentation
PHow To Install ProDoc (CU*Answers ASP)03/17/2017
PLoan Participation Settlement Procedures05/20/2019
PNew CU*BASE Printer Configuration Request03/17/2017
PPIB Rollout Strategies03/17/2017
PPIB: Configuration/User Guide05/14/2019
PPackaging Loans for Sale: Managing your Concentration Risk03/17/2017
PParticipation Lending: FHLB Secondary Market Loan Servicing05/20/2019
PParticipation Lending: Fannie Mae Secondary Market Loan Servicing05/20/2019
PParticipation Lending: Freddie Mac Secondary Market Loan Servicing05/20/2019
PParticipation Lending: Standard 365 Loans and Other Loans01/20/2020
PPayment Reversals/Adjustments01/24/2020
PPositive Pay02/11/2021
PPrivacy Controls12/19/2019
PPrivate Contacts01/21/2021
QQualiFile (ChexSystems) Risk Assessment Scans03/17/2017
QQualified Dividends05/24/2021
QQuicken/QuickBooks Downloads from Online Banking - Brochure/Pricing05/14/2019
QQuicken/QuickBooks Downloads from Online Banking - Signup Form02/20/2018
RDownloading Data from CU*BASE to Raddon03/17/2017
RMy Favorite CU*BASE Daily Reports
Interested in more reports? Check out the Special Interest Documentation page!
10/18/2019
ROpt In/Opt Out (Reg E) - Managing Your Offering08/08/2019
RPosting Remote Deposit Capture (RDC) Checks to CU*BASE02/03/2020
RReissuing Cards11/12/2020
RReport Builder03/17/2017
SUpdatedMember Elected Loan Skip-a-Payment10/01/2021
SMember Selected Printed Statement Styles05/03/2019
SUpdatedPeriodic Mortgage Statements10/01/2021
SSales Tracker01/31/2019
SSee/Jump Controls06/30/2021
SSelective Marketing through Printed Statements03/17/2017
SSelling Products Online03/17/2017
SShare Bonus Dividend/Loan Interest Rebate Programs01/14/2020
SShare Dividend Payment Options10/18/2019
SUpdatedSkip-a-Payment for Online Credit Cards10/01/2021
SSmart Messages06/30/2021
SStand-In Processing03/17/2017
SStandards for Social Security Numbers03/17/2017
SStandards for Social Security Numbers in New Client Conversions03/17/2017
SStatement Insert Packaging & Labeling Instructions03/17/2017
SStatement Insert Requirements03/17/2017
SStatement Mail Groups03/17/2017
SStatement Onsert Brochure03/17/2017
SStatement Printing & Mailing Instructions03/17/2017
SStatement Processing & Verification Tasks
For CU*BASE Data Centers and Self-Processing Credit Union Partners
10/20/2016
SSunday Processing Request Form03/17/2017
STracking Savings Bond Redemption Activity with CU*BASE03/17/2017
SUsing the CU*BASE Member Survey03/17/2017
THow To Install Epson Thermal Printers (Carswell)03/17/2017
THow To Install Epson Thermal Printers (TM-T88IV USB)03/17/2017
TSetting up and Maintaining a Training Library
For our Self Processing Credit Union Partners
04/08/2014
TTILA-RESPA Integrated Disclosures (TRID)03/17/2017
TTeller & Cash Activity Analysis Tools12/07/2017
TTeller Transaction Monitoring03/17/2017
TTiered Service Levels - Implementation Guide06/30/2021
TUsing TCDs/TCRs with CU*BASE10/18/2019
VUpdatedVariable Rate Loan Products10/01/2021
VVault Manager03/17/2017
WNew CU*BASE Workstation Configuration Request03/17/2017
WWire Transfers in CU*BASE11/10/2020
WWrite-Off/Charge-Off Tools07/19/2021
XUpdatedXtend Shared Branching10/27/2021
YUpdatedYear-End Processing Guide Supplement: 1042-S Tax Forms10/27/2021
YUpdatedYear-End Processing Guide: Online Credit Unions10/27/2021
YUpdatedYear-End Processing Guide: Self-Processing Credit Unions10/27/2021
YUpdatedYear-End Tax Forms Archival Instructions: Self Processing10/27/2021
ZCreating Zero-Dollar Transactions in CU*BASE03/17/2017